Shoreditch Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Man and Van provides removal, transport and related services within the UK. By making a booking, you agree to be bound by these terms, which apply to domestic and commercial customers unless we agree otherwise in writing. Please read them carefully before confirming any job, as they explain our responsibilities, your responsibilities, payment rules, cancellation rights, liability limits and waste handling requirements.

For the purposes of these terms, references to “we”, “us” and “our” mean Shoreditch Man and Van, and references to “you” and “your” mean the customer, hirer or person requesting the service. A booking may be made by an individual, business, landlord, tenant, agent or authorised representative, but the person making the booking remains responsible for ensuring that the information provided is accurate and that all necessary permissions have been obtained.

Our services may include loading, transport, unloading, dismantling, assembly, delivery, collection, disposal support and related labour, subject always to the scope agreed at the time of booking. Unless expressly stated, the service is a man and van service and not a specialist removal package. We may decline any item, location or instruction that we reasonably consider unsafe, unlawful, impractical or outside the agreed scope.

Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the job details and, where required, received any deposit or pre-authorisation. A booking request may be made by phone, email, message or other accepted method. When you request a quote, you must provide complete and accurate information, including collection and delivery addresses, access restrictions, parking limitations, floor levels, item descriptions, dimensions, quantity, weight, and any special handling requirements. If information changes after booking, we reserve the right to revise the quotation, vehicle size, crew requirements or scheduled time.

Any quotation provided by Shoreditch Man and Van is based on the details supplied by you and is valid only for the period stated, or if no period is stated, for a reasonable time at our discretion. Quotes may be fixed-price or estimated. An estimate is not a final price where the actual workload, waiting time, access conditions or job scope differs from the information originally supplied. We may charge additional reasonable costs if the job involves extra floors, long carries, delays, waiting, congestion, additional handling, parking penalties caused by your instructions, or extra items not declared in advance.

We will use reasonable efforts to arrive within the agreed time window, but all times are estimates unless expressly confirmed as guaranteed. Delays may occur due to traffic, weather, earlier jobs, road closures or circumstances beyond our control. You must ensure that someone authorised is present at both collection and delivery, unless otherwise agreed. If access is not available, or if the job cannot proceed because of incorrect details, the booking may be treated as a cancellation by you and charges may apply.

Payments and Charges

Unless otherwise agreed in writing, payment is due immediately on completion of the service and before unloading may be completed, or before departure where this is our standard operating process. We may require a deposit or partial advance payment to secure certain bookings. Accepted payment methods may include bank transfer, cash, card or other methods we specify from time to time. Any bank charges, transfer fees or currency conversion costs are your responsibility unless we state otherwise.

All prices are stated in pounds sterling and, where applicable, are exclusive of VAT unless specifically stated. Additional charges may apply for waiting time, congestion, parking, tolls, ULEZ or similar charges, stair carries, heavy or awkward items, dismantling, packing materials, out-of-hours work, weekend or bank holiday services, failed access, storage, and disposal costs where applicable. Shoreditch Man and Van is entitled to invoice for any reasonable additional charge that arises from information that is incomplete, inaccurate or materially different from the agreed booking description.

If payment is not made when due, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable recovery costs. We may also suspend or refuse further services until all outstanding amounts are paid in full. Title to any goods carried by us does not pass to us by virtue of transportation, but any fees charged for the service remain payable in full regardless of whether you choose to collect items personally, use a third party, or abandon the job without lawful excuse.

Cancellations, Changes and Waiting Time

You may cancel or amend a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether we have incurred costs in preparing for the job. If you cancel after we have dispatched a vehicle or crew, or if you are absent, unready, or unable to proceed at the agreed time, we may charge a call-out fee, waiting fee, partial job fee or full fee where appropriate and lawful. If we must cancel because of unsafe conditions, non-payment, illegal conduct or breach of these terms, no compensation will be due to you.

Where a booking is amended, we may need to revise the service price or time. Changes requested on the day of service are subject to availability and may not be possible. If you ask us to wait, we may agree a waiting period at our discretion. Waiting time is chargeable, and if delays significantly affect our schedule we may reschedule remaining work or decline to continue. For large or complex jobs, we may split the work into stages, and each stage may be treated as a separate engagement unless agreed otherwise.

If weather, road conditions, access restrictions, vehicle issues or events beyond our control prevent us from completing the service, we will try to rearrange a suitable alternative time. However, we are not liable for indirect losses arising from delay, provided we have taken reasonable steps to minimise disruption. Customers are encouraged to keep essential items, documents and valuables separate and accessible, as we are not responsible for consequential inconvenience caused by late completion, transport rerouting or unavoidable postponement.

Liability and Customer Responsibilities

We will carry out services with reasonable care and skill. However, our liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions and limits set out in these terms. We do not accept responsibility for pre-existing damage, ordinary wear and tear, items not properly packed, fragile goods not adequately protected, or damage arising from inherent defects, poor construction or unsuitable packaging supplied by you. Unless specifically agreed, it is your responsibility to ensure that items are suitable for transport and that they are correctly wrapped, boxed, secured and labelled.

You must ensure that the premises are safe, accessible and ready for the service. This includes arranging parking where necessary, obtaining any permissions required from landlords, managing agents or local authorities, and ensuring there is suitable access for the vehicle and crew. You must tell us in advance about obstacles such as narrow stairs, lift restrictions, fragile surfaces, restricted entry points, low ceilings, load limits, security systems or any item that requires specialist handling. If you fail to do so, you may be responsible for resulting delays, damage or additional costs.

Our total liability for loss or damage, whether in contract, tort, negligence or otherwise, shall be limited to the lower of the market value of the affected item or the amount recoverable under any applicable insurance arrangement arranged by us for that job, unless a higher limit is agreed in writing. We exclude liability for loss of profit, loss of business, loss of opportunity, goodwill, anticipated savings, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste Regulations and Disposal

Where our service includes removal of waste, clearance items or unwanted goods, you agree that all waste must be described truthfully and lawfully. We only handle waste in accordance with applicable UK waste regulations. This means that waste must be transferred only to authorised facilities or handled through lawful collection and disposal routes. You must not ask us to dispose of controlled, hazardous, illegal or hazardous-like materials unless we have expressly confirmed in writing that we are licensed and equipped to do so. If such items are discovered, we may refuse collection, require immediate removal, or treat the issue as a breach of these terms.

You remain responsible for ensuring that waste is correctly segregated and that any items requiring specialist disposal are identified in advance. Common exclusions may include asbestos, chemicals, solvents, paint in large quantities, gas cylinders, fuel, clinical waste, sharps, electrical equipment containing hazardous components, and any substance regulated by special environmental controls. If an item is misdescribed as general waste, you may be liable for any fines, charges, clean-up costs or enforcement action that arises from incorrect declaration or illegal disposal instructions. We may request photographs or written confirmation of contents before accepting a clearance job.

Where we transport waste on your behalf, ownership and responsibility for lawful disposal remain with you unless and until the waste is transferred to a lawful third-party disposal point and all legal obligations have been complied with. We may issue a waste transfer note or similar record where required by law or by our operating procedures. You agree to provide accurate details needed for compliance and to indemnify us against losses resulting from false declarations, unlawful mixing of waste, or requests that would cause us to breach applicable environmental legislation. We reserve the right to refuse any waste-related instruction that could expose us to regulatory risk.

Insurance, Damage Claims and Claims Procedure

We may maintain insurance relevant to the services we provide, but any insurance cover is subject to the policy terms, exclusions and excesses in force at the time of the job. Insurance is not a substitute for proper packing or for declaring fragile, high-value or specialist items. You should notify us before booking if any item has unusual value, sentimental importance, or requires declared insurance cover, and you should ask us whether additional arrangements are needed. We do not guarantee that every item will be covered for every type of loss.

If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the job. You should keep the item, packaging and relevant evidence available for inspection if requested. A claim may be rejected if you continue to use, repair, dispose of or alter the item before we have had a reasonable opportunity to review the issue. We may ask for photographs, proof of value, receipts, invoices, repair quotes and any information needed to assess the claim.

We will review claims fairly and may offer repair, replacement, partial reimbursement or another reasonable remedy where liability is established. Any remedy will be subject to the liability limits in these terms and to the item’s age, condition and market value. We are not responsible for losses caused by incorrect instructions, undisclosed contents, poor access, external factors beyond our control, or events that were reasonably unavoidable during normal transport operations.

Suspension, Refusal of Service and Termination

We may refuse, suspend or terminate a booking or ongoing service if you or anyone acting on your behalf behaves abusively, threatens safety, requests unlawful conduct, fails to pay, provides false information, or creates a risk to our staff, property or vehicles. We may also refuse to handle items that exceed safe lifting limits, are inadequately packed, contain pests, present a hygiene risk, or otherwise make the service unsafe or unlawful. In such cases, any charges already incurred remain payable.

We may also end the service if the work materially exceeds the agreed scope and you decline a reasonable revision to the price or schedule. If we leave a site because of non-cooperation, unsafe access or unlawful instructions, we are not liable for any delay or loss caused by the termination. Any goods already loaded may be retained until outstanding sums are paid, where lawful and appropriate, or returned/handled according to the circumstances and any applicable legal obligations.

These terms may be updated from time to time. The version applicable to your booking is the version in force at the time the booking is accepted, unless a later version is expressly agreed in writing. If any provision of these terms is found unenforceable, the remainder shall continue in full force and effect to the extent permitted by law.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Shoreditch Man and Van, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.

By confirming a booking, you acknowledge that you have read, understood and accepted these terms. If you are booking on behalf of another person or business, you confirm that you are authorised to do so and that the person or entity on whose behalf you act will be bound by these terms. These conditions are intended to create a fair, clear and lawful framework for the provision of a reliable Shoreditch man and van service across the UK.