These Terms and Conditions apply to all bookings made with Shoreditch Man And Van for removals, deliveries, collection, transport, and related moving services within the UK. By making a booking, the customer agrees to these terms in full. They are designed to set out the service arrangement clearly, including how a booking is accepted, how payment works, when cancellations may be made, how liability is limited, and how waste is handled in line with UK requirements. For the avoidance of doubt, references to man and van services, Shoreditch removals, and van hire with driver in these Terms all refer to the services supplied by us under the agreed booking.

In these Terms, “we”, “us”, and “our” mean Shoreditch Man And Van, and “you” or “the customer” means the person, business, or organisation making the booking or receiving the service. If you book on behalf of another person or company, you confirm that you have authority to accept these Terms for that party. We reserve the right to refuse or cancel any booking where the service requested is unlawful, unsafe, misleading, incomplete, or outside the scope of what can reasonably be provided. Any special requests must be agreed in advance and confirmed as part of the booking.

These Terms are intended to be fair and practical. They do not affect any rights you may have under applicable consumer law where those rights cannot be excluded. If any part of these Terms is found to be unenforceable, the remaining terms will continue to apply. The headings are included for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Bookings may be made through an approved booking channel and are only confirmed once we have accepted the request and, where required, received any deposit or advance payment. A quote is usually based on the information you provide, including the type and amount of items, loading conditions, access at both addresses, distance, number of helpers required, and any waiting time or parking restrictions. If the details change after the quote is issued, we may revise the price accordingly. A Shoreditch man and van booking is not guaranteed until you receive confirmation from us.

You must ensure that all information supplied before the booking is accurate and complete. This includes the collection and delivery addresses, the size and quantity of items, any fragile or valuable items, floor levels, lift availability, permits, restricted access, and whether loading or unloading assistance is required. We rely on the information provided to allocate the correct vehicle, staffing, and time. If the actual requirements differ materially from the booking details, we may charge an additional fee, adjust the schedule, or decline the service if it is unsafe or impractical to continue.

Customers are responsible for ensuring that goods are ready for collection at the agreed time, suitably packed unless we have expressly agreed otherwise, and accessible for loading. Unless agreed in writing, we do not dismantle, assemble, disconnect, reconnect, or install items, and we do not move items that are unsafe, excessively heavy, or prohibited by law. We may ask for identification or proof of authority before collecting items, especially where the move involves business premises, shared buildings, or items of high value. If access is delayed, the waiting time may be charged.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due in full on completion of the service or in advance where specified. We may require a deposit to secure a booking, especially for larger moves, weekend work, urgent requests, or jobs involving multiple staff or vehicles. Accepted payment methods will be advised during booking. If a payment is declined, reversed, or not received when due, we may withhold the service or suspend any future bookings until the outstanding amount has been settled.

All prices quoted are based on the information available at the time and may exclude additional charges unless expressly stated otherwise. Extra charges may apply for congestion delays, parking costs, tolls, congestion or clean air charges, waiting time, stair carries, long carries, out-of-hours work, same-day requests, additional stops, storage handling, or disposal of items. Where a quotation is given as an estimate, the final charge may vary if the actual circumstances differ from the original booking. A van and man service price is therefore dependent on accurate information and reasonable access.

Cancellation and rescheduling requests must be made as soon as possible. If you cancel well in advance, we may offer a refund of any deposit, less any reasonable administration costs, where applicable. If you cancel close to the agreed date or time, or after we have already dispatched staff or a vehicle, a cancellation fee may apply to reflect the time reserved and costs incurred. Where a booking is rescheduled, we will try to accommodate the new date, but availability cannot be guaranteed. If we need to cancel due to circumstances beyond our control, our liability will be limited to refunding amounts paid for services not yet provided.

We aim to provide our services with reasonable care and skill. However, our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject always to the limits set out in these Terms and any mandatory legal rights that cannot be excluded. We are not responsible for loss of profit, loss of business, loss of opportunity, or indirect or consequential losses. We are also not liable for damage arising from inadequate packing, pre-existing defects, poor access, unstable items, weather conditions, or instructions given by the customer that are followed in good faith.

Where we handle fragile, high-value, or sentimental items, you must notify us in advance and take reasonable steps to protect them. Unless otherwise agreed in writing, items such as glass, mirrors, artwork, antiques, electronics, and appliances are transported at your risk where the defect, fragility, or installation issues are not caused by our negligence. You should arrange your own insurance for goods in transit if you require cover beyond the protection provided by law or by any policy we may maintain. Any claim for damage must be notified to us promptly and in any event within a reasonable time after the service.

We will not be liable for delays caused by traffic, road closures, adverse weather, accidents, police instructions, acts of third parties, mechanical failure not due to negligence, or any event outside our reasonable control. Such circumstances may include supplier delays, strikes, severe disruption, or restrictions affecting access and parking. If a delay occurs, we will try to complete the work as soon as practicable, but time-critical commitments cannot be guaranteed unless expressly confirmed in writing. The customer remains responsible for any costs arising from failure to secure access or permits where these were the customer’s responsibility.

All waste removal or disposal services must comply with applicable UK waste regulations, including the requirement that waste is transferred only to authorised facilities and handled by lawful means. We do not accept responsibility for waste classified as hazardous, clinical, chemical, or otherwise controlled unless this has been expressly agreed in advance and can lawfully be managed. The customer must accurately describe any items intended for disposal. Misdescribed waste may be refused, returned, or charged at an adjusted rate if additional handling is required. A Shoreditch man and van waste collection service must never be used to dispose of prohibited or undocumented waste.

Where waste is collected, the customer confirms that they have the right to dispose of the items and that the waste has not been mixed with materials requiring specialist treatment unless agreed beforehand. We may request supporting details to comply with duty-of-care obligations, including information about the waste type, source, and destination. If waste is presented in a way that could breach environmental law or local regulatory duties, we may decline collection without liability. The customer remains responsible for any incorrect declaration, contamination, fly-tipping risk, or penalties resulting from inaccurate information supplied to us.

Customers must not request that we dispose of any item in a manner that is unlawful, unsafe, or environmentally irresponsible. We reserve the right to stop work if we suspect that waste includes prohibited materials, if there is evidence of illegal dumping intentions, or if the load differs from what was declared. Where necessary, we may segregate items, charge for additional handling, or arrange lawful disposal routes. By booking a man and van removal service that includes disposal, you confirm that all items are presented in good faith and in compliance with the law.

It is the customer’s responsibility to ensure that items are properly packed, labelled, and protected where needed. We may advise on reasonable packing standards, but unless we agree to pack items ourselves, we accept no responsibility for damage caused by insufficient packaging. Items should be emptied of loose contents where appropriate, and any drawers, doors, lids, or detachable parts should be secured. For dismantled furniture, small fixings should be bagged and clearly identified. A Shoreditch removals company may refuse to move items that are dangerously overloaded, leaking, infested, or likely to contaminate other goods.

The customer must ensure that there is clear access to the collection and delivery points and that any necessary permissions have been obtained from landlords, building managers, neighbours, or other relevant parties. If access is limited by stairs, narrow corridors, parking restrictions, or permit rules, the customer must tell us in advance. We may charge for additional labour or time if access is more difficult than described. Where parking is unavailable or unsafe, the customer may be asked to arrange suitable loading space. If this is not possible, we may be unable to complete the service and may charge for wasted attendance.

These Terms may be updated from time to time to reflect changes in our operations, law, or industry practice. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or is expressly agreed between us and you. No waiver of any term will be effective unless confirmed by us in writing. If we do not enforce a right or remedy on one occasion, that does not prevent us from enforcing it later.

Nothing in these Terms limits our responsibility for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our total liability for any claim arising from a booking will not exceed the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law. This limit applies to claims in contract, tort, negligence, misrepresentation, restitution, or otherwise arising out of or in connection with the service.

If you are a business customer, you confirm that you have authority to enter into these Terms on behalf of the business and that the service is being procured in the course of business unless stated otherwise. In such cases, to the fullest extent permitted by law, we exclude liability for loss of profit, revenue, goodwill, anticipated savings, data, and business interruption. Business customers should arrange their own insurance for goods, premises, and third-party liabilities where appropriate. These Terms are intended to operate as a fair allocation of risk between the parties.

The contract between us is formed only when we confirm the booking or otherwise agree to provide the service. Any statement made by our staff, drivers, or contractors will not amend these Terms unless confirmed in writing by an authorised representative. If any inconsistency exists between a written quotation and these Terms, the written quotation will prevail only to the extent of the inconsistency and only for that booking. For clarity, a man with a van service is provided subject to availability, correct information, and lawful use.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, including non-contractual disputes, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any dispute arises, both parties should first attempt to resolve the matter in good faith and without unnecessary delay. If informal resolution is not possible, the matter may be pursued through the appropriate legal process.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that any information provided is true and accurate to the best of your knowledge, that you are authorised to arrange the service, and that you accept responsibility for complying with any obligations described above. These Terms are designed to support a reliable Shoreditch Man And Van service while ensuring the booking, payment, cancellation, liability, and waste handling arrangements remain clear and lawful.